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Returns Management System

Unifying retail, logistics, and fulfillment into one intelligent system

Swift IconSwift
Automated IconAutomated
Customer-centric IconCustomer-centric
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The data shown in this demo is for testing purposes only. Any names mentioned are fictitious and do not represent real entities.
KEY FEATURES

Built for Controlled Returns Execution

AI-powered automated return processing system enabling seamless initiation, tracking, and handling of courier, customer, and off-system returns.
Automated Return Processing
Automated Return Processing
Automated Return Processing

Automated Return Processing

Handle returns without manual coordination or fragmented workflows, regardless of how or where the return is initiated.

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Support for courier, customer, and off-system returns
Automated return workflows and approvals
Faster processing with fewer manual steps
E-commerce return management system with automated refund processing, real-time tracking, and seamless integration for hassle-free customer experience.
E-Commerce Returns Integration
E-Commerce Returns Integration

E-Commerce Returns Integration

Manage online returns directly from connected e-commerce platforms, keeping customers informed and operations aligned.

Direct integration with e-commerce channels
Automated return initiation and tracking
Faster, automated refund processing
BORIS (Buy Online Return In-Store) feature enabling customers to return online purchases at physical stores with instant inventory updates and refunds.
Buy Online, Return In Store (BORIS)
Buy Online, Return In Store (BORIS)
Buy Online, Return In Store (BORIS)

Buy Online, Return In Store (BORIS)

Enable customers to return online purchases at physical stores while keeping inventory and refunds synchronized.

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Seamless in-store return processing
Instant inventory updates
Flexible refunds or exchanges
Advanced reverse logistics solution automating courier selection, return shipment Airway Bill (AWB) generation, and cost-efficient return management.
Reverse Logistics Management
Reverse Logistics Management
Reverse Logistics Management

Reverse Logistics Management

Control the movement of returned items from customer back to warehouse or store with minimal cost and complexity.

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Automated courier selection for reverse shipments
Reverse AWB generation and tracking
Lower reverse logistics costs and better visibility
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Returns That Stay Under Control

From return request to refund or restocking, Omniful Return Management System keeps returns structured, visible, and efficient across every channel.

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