Inventory Discrepancy Management

Overview of the Omniful WMS Inventory Discrepancy workflow for managing Lost and Extra Found items across location-based hubs.

Version: 1.0
Date: 09/09/2025
Owner: Omniful Product Team

Summary

Omniful WMS provides a dedicated Inventory Discrepancy section under Inventory Overview to manage items marked as Lost or Extra Found during picking and cycle count.

Key Features

• Track and reconcile SKUs missing from their expected locations (Lost) or found unexpectedly at any location (Extra Found).
• Filter discrepancies by Seller, Status (Lost/Extra Found), Reported Date Range, and Operation (Picking/Cycle Count).
• Search discrepant inventory by SKU Code/Name/Barcode or Location Barcode.
• Provide governance via role-based permission to mark items Permanently Lost.
• Track Lost/Extra Found pass/fail quantities on Total Inventory for full visibility.

Why It Matters

Discrepancies cause fulfillment delays and stock inaccuracy. The workflow ensures real-time tracking, governed reconciliation, and accurate on-hand inventory across location-controlled hubs.

How It Works

1. Navigate to Inventory → Inventory Overview → Inventory Discrepancy to view all discrepant SKUs with fields like:

   • QC
   • Seller
   • SKU/Barcode
   • Status
   • Location
   • Batch
   • Discrepancy Qty
   • Pending Qty
   • Reported During
   • Reporter
   • Found-on timestamps
     

2. Use Search and Filters to narrow by SKU/Location, Status (Lost/Extra Found), Seller, Date Range, and Operation (Picking / Cycle Count).

3. Configure Lost Item behavior for Picking:
   Hub → Hub Setup → Hub Overview → Picking Configuration → Lost Item Configuration (Enable/Disable).

   • When Enabled, pickers can mark Not Found; quantities move into Lost inventory.
   • When Disabled, normal picking flow applies with reason configurations.

4. Mark Lost items Permanently Lost (admin permission).

   • Quantity deducts from Lost and On-hand Inventory.
   • Discrepancy entry disappears.
   • Barcodes of serialized SKUs marked permanently lost cannot be recreated.

Functionalities

Technical / Configuration Notes

• Applies only to location-based inventory hubs (not hub-based).
• Discrepancy Quantity = Expected qty − Actual qty at the event; remains fixed as original log.
• Pending Quantity = remaining unreconciled amount (reaches 0 when resolved).
• Total Inventory adds columns:
  • Lost Qty (Passed/Failed)
  • Extra Found Qty (Passed/Failed)
• Lost items are excluded from Total Items in Location Inventory.
• When Lost Item Configuration is enabled, picker can only mark “Not Found.”
• When disabled, standard reason configurations appear.
• Cycle Count automatically moves missing items to Lost and unexpected ones to Extra Found.

Impacted Modules / Users

• WMS → Inventory Overview → Inventory Discrepancy
• Total Inventory (with added visibility columns)
• Hub Ops App (Picking flow)
  
• Admin Role (permission to mark Permanently Lost)

Migration / Configuration Steps

1. Navigate to:
   Hub → Hub Setup → Hub Overview → Picking Configuration
2. Enable Lost Item Configuration per hub.
3. Permission for Mark Permanently Lost assigned to Admins by default.
4. Communicate behavioral changes to picking teams.

Known Limitations / Rollback Guidance

• Serialized SKUs cannot be marked as Extra Found (barcode-specific reconciliation).
• Batch SKUs reconcile within the same batch.
• Non-serialized SKUs reconcile on FIFO basis unless found in original location.
• If any part of a SKU’s quantity is marked Not Found, the entire quantity is moved to Lost Qty.
• Disabling Lost Item Configuration reverts to the standard picking flow.

Notices

© 2025 Omniful. All Rights Reserved.
For more information, visit Omniful.ai.