Video Support During QC Processing in Hub Based Inventory

Users can now upload and preview images and videos during return QC processing in hub-based inventory. This enhancement helps teams capture visual proof of failed items and maintain centralized documentation across both the web dashboard and the HubOps app.

What's New

• Upload images and videos during QC processing for Customer Returns and Courier Partner Returns.
• Upload up to 3 media files per QC reason (any combination of images and videos).
• Preview uploaded videos directly within the interface.
• Access uploaded media from the Return Order Details page after QC completion.
• Use the same functionality in the HubOps app during inventory receiving and QC.

How It Works (Web Dashboard)

1. Navigate to Returns → Return Orders.
2. Open the required Customer Return or Courier Partner Return order.
3. Click Start Processing.
4. Increase the Fail QTY for the item.
5. Select the appropriate QC Failure Reason.
6. Click the Upload icon to attach images or videos.
7. Preview uploaded media directly on the same screen.
8. Complete QC processing.
9. View uploaded media in Return Order Details.

How It Works (HubOps App)

1. Open the HubOps app and select Receive Inventory.
2. Choose Return Order as the receiving source.
3. Select the Fail Reason.
4. Tap the Upload icon to add images or videos.
5. Click Finish Receiving to complete the process.

Technical Details

• Maximum video size supported: 10 MB
• Maximum media uploads per QC reason: 3 files
• Supported upload types: Images and videos
• Additional configuration required: None