HomeBlogERPERP Benchmarking for Supply Chain Success
5 Min Read

ERP Benchmarking for Supply Chain Success

By Team Omniful
Published: 31 May 2025Updated: 31 May 2025
See Omniful in Action!
ERP Benchmarking for Supply Chain Success

Table of Contents

    Table of Contents
      Omniful Logo
      Ready to Scale?
      Future-proof your operations with software built for speed, accuracy, and results.
      Talk to Sales

      Share On

      X IconLinkedIn Icon

      Quick Byte: Operational Checkpoints That Matter

      • Compare ERP cost, speed, and accuracy with industry leaders.
      • Improve inventory accounting across omnichannel networks.
      • Spot inefficiencies by tracking ERP login trends and user actions.
      • Gain insights from leading ERP system examples in MENA.
      • Use benchmarking to justify system upgrades or feature expansions.
      • Align ERP performance with eCommerce, retail, and logistics demands.

      Introduction: ERP is the Heart of Modern Retail Systems

      In today’s fast-changing digital economy, ERP systems play a central role. But just having an ERP isn’t enough. You need to measure how well it performs against others in your industry. This is where ERP benchmarking helps businesses grow smarter.

      Across Saudi Arabia, the UAE, and Egypt, logistics and retail businesses rely on ERP tools. However, few measure the actual value these systems deliver. ERP benchmarking lets you see how your business compares in costs, speed, and data accuracy.

      What is ERP Benchmarking?

      ERP benchmarking is the process of comparing your ERP’s performance with similar organisations. You look at metrics like cost per transaction, system response times, and how often errors occur. This tells you whether your ERP drives value—or holds you back.

      An example is how quickly your ERP updates order statuses. If it takes hours, you're behind. If updates happen in seconds, your system is competitive.

      Key Metrics That Define a High-Performing ERP

      Cost Control: Avoid Unseen Spending

      Many ERP systems come with layers of hidden costs. Licensing fees, third-party support, and delayed upgrades add up. Benchmark your ERP’s:

      • Annual maintenance and support costs
      • Customisation fees and partner costs
      • Downtime losses due to poor integrations

      Retailers using Omniful’s Inventory Management System save up to 25% by consolidating costs through native modules.

      Time to Process: Speed Drives Growth

      Fast-moving supply chains can’t afford slow systems. You should monitor:

      • Order-to-ship cycle times
      • ERP login to action delay
      • Time taken to update stock levels

      With Order Management Systems, businesses in MENA have improved fulfilment speed by 40%. This results in faster delivery and greater customer loyalty.

      Accuracy of Data: Clean Data is Smart Data

      If your records aren’t reliable, decisions suffer. That’s why ERP benchmarking must include:

      • Inventory mismatch rates
      • Pricing and barcode sync failures
      • Demand planning accuracy levels

      Platforms like Warehouse Management Systems enable real-time inventory updates across all touchpoints, helping avoid overselling and stockouts.

      ERP Login Behaviour: A Hidden Insight

      Login frequency may seem basic, but it reveals much. If employees avoid using the ERP, it could mean the system is complex or slow. Key metrics to track:

      • Daily login rate per user
      • Peak usage times
      • Length of each session

      Omniful’s ERP modules, including Point of Sale, offer mobile access and intuitive dashboards, which increase ERP usage and trust.

      ERP System Examples Worth Benchmarking Against

      Aramex: Local ERP Meets Global Logistics

      Aramex needed a regionally adapted ERP. With Omniful, they gained:

      • Custom-branded ERP dashboards
      • Seamless Inventory and Order Routing
      • Integration with Infor WMS for 3PL operations
      • Over 100 activated dark stores across KSA

      This model reduced setup time and boosted scalability across new delivery zones.

      Laverne Group: Fragrance Delivery, Reimagined

      Laverne manages eight fragrance brands. Their ERP strategy helped:

      • Cut delivery time from 6 days to under 3 hours in Riyadh
      • Achieve 100% inventory and order accuracy
      • Save on 3PL costs using in-house ERP features

      With Omniful’s Returns Management, the group also handles product returns efficiently.

      Common ERP Benchmarking Pitfalls in MENA

      • Not Localising ERP Features: Missing Arabic interfaces or tax compliance rules.
      • Ignoring Mobile ERP Access: Field agents can’t log updates in real-time.
      • Poor Integration: Systems don’t sync with Shipping Gateways.

      Tools like Omniful’s Plug and Play Integrations solve this by offering ready-made connectors for local sales channels and shipping partners.

      The Power of Inventory Accounting in Benchmarks

      Inventory records are the foundation of ERP benchmarks. Focus areas include:

      • Reconciliation across channels
      • Stock threshold alerts
      • Automated expiry tracking

      Using Omniship along with ERP helps balance inbound and outbound inventory while syncing all movements live.

      Benchmarking ERP in an Omnichannel World

      As retailers scale across physical and digital stores, ERP systems must follow. Benchmark your ERP’s ability to:

      • Sync POS, web, and app orders in real-time
      • Route returns to the nearest hub
      • Auto-assign shipping based on delivery zones

      Use Transportation Management Systems for visibility into every stage—from dispatch to doorstep.

      A Five-Step ERP Benchmarking Model

      1. Pick Metrics: Focus on cost, time, accuracy, and adoption.
      2. Find Comparables: Use industry averages or direct competitors.
      3. Use Analytics: Many ERPs have built-in dashboards or Reports APIs.
      4. Track Over Time: Measure quarterly to identify trends.
      5. Iterate and Improve: Apply learnings to your operations.

      Benchmarking isn't a one-time audit—it’s a roadmap for ERP efficiency.

      What’s Next in ERP Benchmarking for MENA?

      ERP benchmarking will soon include:

      • AI Forecasting Models: Predict demand, returns, and delays.
      • Carbon Tracking: Integrate emissions benchmarking for sustainability.
      • Role-Specific Dashboards: Let each department see what matters most.

      Omniful is working on an AI Copilot to automate these benchmarks in real time.

      Conclusion: Your ERP Should Evolve With You

      In a region growing as fast as MENA, you can’t afford an ERP that slows you down. ERP benchmarking ensures your system performs under pressure, saves costs, and scales with demand.

      Choose tools that are built for your market. Tools that integrate easily, work in real-time, and adapt to the way you do business.

      FAQs

      What is ERP benchmarking used for?
      It measures how your ERP performs in cost, speed, and accuracy compared to others.

      Can ERP benchmarking reduce costs?
      Yes. It identifies inefficiencies, helping you switch to better workflows or tools.

      Do small businesses benefit from ERP benchmarks?
      Absolutely. They can find growth opportunities and avoid costly tech mistakes.

      How often should I benchmark my ERP?
      Review performance every 3–6 months to stay competitive and agile.

      Suggested Blogs